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Submerce™ Product Line Features
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Enterprise
Edition
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Winery
Edition
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Merchant
Edition
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PRODUCT CATALOG & CONTENT MANAGEMENT
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Self-managed, online product catalogs
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WYSIWYG Content Management and HTML Editor Tools
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Integrated content management tools
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Dynamic product catalog and HTML pages
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Fully customizable meta tags for products and categories
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Data import/export tools
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Inventory tracking
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Keyword search support
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One-location inventory management
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3-channel supply chain management
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OPT
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OPT
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Multi-channel inventory management
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OPT
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OPT
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OPT
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CUSTOMER RELATIONSHIP MANAGEMENT
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Online customer account management
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Online order history integrated with customer account record
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Create and manage multiple mailing lists
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Basic multiple wine club management support
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Customer types with multiple-level discounts
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Import/export customer data
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Saved searches and customer wish list support
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OPT
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OPT
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Account notes (public or private) and order notes
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Track customer searches
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Cross-selling and up-selling support
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ORDER MANAGEMENT
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Real-time credit card processing
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Easy to use dashboard order management views
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Track edit and print invoices and packing slips
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Automatic payment processing and credit management
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Alternative payment methods (credit card, PO, COD, invoice)
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Instant order tracking email notification
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Real-time order status reporting
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20+ supported gateways
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COMPLIANCE & SHIPPING
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State and country blocking
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Upcharge for packaging and handling
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Alternative SKUs for fulfillment
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Product-based shipping rules and drop ship capability
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Integration with UPS, FedEx, USPS, DHL, and more
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Third party shipper integration (New Vine, Bacchus Distribution)
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RETAIL & WHOLESALE ORDER MANAGEMENT
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Multiple machine and store locations licensing (No per seat license required)
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Web-based Point-of-Sale solution
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Multiple cash drawer tracking and X,Z-Out reporting
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Place and accept wholesale orders
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Direct sales interface for field sales and phone order management
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OPT
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OPT
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POS hardware setup and installation
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—
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OPT
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Product locator (by on-premise, off-premise, license type, etc.)
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OPT
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OPT
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OPT
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REPORTING
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Traffic statistics
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Product sales reports (daily, weekly, monthly, yearly)
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400+ Advanced Reports (Customer and Product Trending)
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OPT
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OPT
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OPT
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MARKETING & SEARCH ENGINE OPTIMIZATION
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Searchable meta title, meta keywords and meta description
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Fully customizable HTML-based newsletter tools
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Coupons and quantity discounts with automated on/off feature
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Gift cards, gift certificates, and gift wrapping
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10 custom pricing levels
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WEBSITE DESIGN AND MAINTENANCE
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Ten user-selectable website design templates
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Initial custom website design and consultation
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OPT
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OPT
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OPT
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Embed Flash, HTML, Javascript, etc.
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SEO consultation services
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OPT
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OPT
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OPT
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Website design and marketing service-level agreement
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OPT
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OPT
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Intense technical service level agreement
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OPT
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OPT
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OPT
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CUSTOMER CARE & TECHNICAL SUPPORT
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Secure, domain-name based managed hosting
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128-bit SSL certificate
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Email, webmail, and FTP accounts
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Managed, multi-homed, Tier 1 network
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World-class data centers with 99.7% network uptime
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Standard monitoring (ports and services)
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Intensive monitoring (ports and services)
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OPT
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OPT
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