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Full-Time Submerce Project Manager (Napa Office)
The trend for our Submerce eBusiness platform continues to grow at a record pace as more and more companies are discovering the benefits of our truly innovative web-based enterprise solution. So in order to meet the demand for our platform, we are looking for a project manager that can live, eat and sweat Submerce while delivering a clear message to our clients of providing superior customer service.
The successful candidate will have advanced skills in Microsoft Word, Access, Excel and will be dedicated to becoming well versed with the Submerce platform as well as understanding of Photoshop and HTML. Since many of our new clients are migrating from other solutions, knowledge on how to migrate from other wine industry-related eCommerce platforms and POS systems is a plus.
We request that you have a minimum of 3-years demonstrated experience in project management with an emphasis in software applications and websites. You must be a self-starter that is motivated to provide results that will maintain our reputation for offering the best value for our customer in the short term and long term.
Since our software is very reliable, it creates a work environment that is quiet with periods of fast paced and demanding schedules by clients that expect nothing less than the best. Submerce makes it all worth while by offering a competitive salary and benefits, a fun place to work and a unique opportunity to continue to expand your skill set with a company that is the best in the business. If you think you have what it takes to meet our high expectations, relentless pursuit for perfection and can provide the quality that our clients seek, then call to schedule an interview and enlighten us with your experience and skill set.
Duties Include:
- Support customer onboarding and Submerce integrations in all facets
- Work with clients regarding UI and feature feedback for future releases and pilot programs
- Work with our talented development team to refine and design new features along with ongoing quality assurance
- Submit weekly summary report regarding reported issues and comments
- Travel throughout the West Coast will be required from time to time in order to meet face to face with our clients in Washington, Oregon and California.
- Strong customer service skills which includes the ability to multitask multiple projects at one time is mandatory
- Must possess strong written and verbal skills
- Have 3-5 years of experience with making purchases online, Photoshop and Microsoft Office (Word, Outlook, Access, Excel, Wine Direct, eCommerce applications) which includes concatenations, formatting and proficient with Find/Replace skills
- Motivated and excited to work along side some of the most, well-respected individuals in the industry.
- Sees a long-term placement that offers many opportunities to grow and excel in the areas of eBusiness solutions and web development.
This position will report directly to the Submerce Product Development Manager
Full-Time Customer Service and Support Specialist (Napa Office)
Over the course of the past six months, the trend for our Submerce eBusiness platform continued to grow at a record pace as more and more companies are discovering the benefits of our truly innovative web-based enterprise solution. So in order to meet the demand for our platform, we are looking for a diehard individual that is willing to eat and sleep the Submerce platform and have it become a part of their every day culture.
The successful candidate will have intermediate skills in Photoshop, Microsoft Word, Excel and will dedicated to becoming well versed with the Submerce platform so that you can then provide customer service that is second to none. We request that you have a minimum of 3-years demonstrated experience in customer service and be a self-starter that is motivated to provide results that will maintain our reputation for having the best customer service.
Since our software is very reliable, it creates a work environment that is quiet with times of fast paced and demanding schedules by clients that expect nothing less than the best. Submerce makes it all worth while by offering a competitive salary and benefits, a fun place to work and a unique opportunity to continue to expand your skill set with a company that is the best in the business for web, print and motion. If you think you have what it takes to meet our high expectations, relentless pursuit for perfection and can provide the quality that our clients seek, then give us a call to schedule an interview.
Duties Include:
- Answer inbound support calls
- Assist development team with ongoing quality assurance
- Work with Submerce Development Team to maintain the Submerce User Manual
- Work with clients regarding UI and feature feedback for future releases and pilot programs
- Submit weekly summary report regarding reported issues and comments
- Strong customer service skills which includes the ability to multitask multiple projects at one time is mandatory
- Must possess strong written and verbal skills
- Have 3-5 years of experience with making purchases online, Photoshop and Microsoft Office (Word, Outlook, Excel) which includes concatenations, formatting and proficient with Find/Replace skills
- Motivated and excited to work along side some of the most, well-respected individuals in the industry.
- Sees a long-term placement that offers many opportunities to grow and excel in the areas of web, print and motion.
This position will report directly to the Submerce Product Development Manager
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